Information for new Civil 3D users

Last updated: 2024-05-14

Getting software

New users need a software license and install files to get started in Civil 3D

WisDOT only: Management or new users can request these from BITS using the process here: Request Civil 3D software/license (WisDOT only)

Getting updates

There are two email listserve sign-ups related to WisDOT Civil 3D. Anyone interested is welcome to subscribe. Subscribe and unsubscribe are self-managed.

  • Training and file updates (updates to C3D resource files and the C3DKB)
  • Civil 3D user group sign-up (invites to the statewide user group meetings)

    • These meetings occur about every 2-3 months when there is an update or information to share. A meeting invite goes out a few days prior with an agenda. An archive of past meeting agendas and videos is sent out afterwards.

Getting help

Software install and WisDOT custom package

  • WisDOT only: Once internal staff have a license and installation, they should contact the CAE Support Inbox if something seems wrong with the install.

  • External staff: External staff need work with their local IT support and to follow all instructions at Update WisDOT Civil 3D desktop application to successfully install the WisDOT customization package.

Using software

  • C3DKB (see Training courses below for new users)
  • Statewide user group meetings (see Getting Updates above)
  • CAE Support Inbox
    • Staffed most of the year during normal business hours
    • Responses may take some time depending on the complexity of the questions asked.
    • Internal staff can ask for help with most questions. The CAE Support inbox is not a staffing resource to complete design projects.
    • External staff can ask for help with WisDOT customizations
  • Some C3DKB material is offered as live training sessions. See Live Civil 3D training rules and information for more info.