Troubleshooting ribbons/palettes/C3D profile problems

Last updated: 2022-03-08

Civil 3D uses user profiles in the software to manage the software interface. Sometimes these profiles can be accidentally deleted or broken.

This can manifest as missing portions or entire tabs or tool palettes.

Beta installer testers (consultants only): Uninstall beta Updater and install current Updater

If you were running a beta version of the Update WisDOT Civil 3D desktop app, that app needs to be uninstalled and then the production version installed.

  1. Make sure Civil 3D is closed.
  2. Windows Start > Settings Gear > Apps
    1. Search for Update WisDOT C3D
    2. Uninstall

  3. Install production MSI from Civil 3D file descriptions (wisconsindot.gov)

Open Civil 3D with WisDOT Desktop shortcut.

If things are still incorrect,

Reset WisDOT Civil 3D profile

  1. Open Civil 3D with WisDOT Desktop shortcut.
  2. WisDOT [***] tab > Manage Panel > Workspace pulldown > Workspace - Reset WisDOT Profile

  3. If you have customizations to retrieve, WisDOT [***] tab > Manage Panel > Workspace pulldown > Workspace - Restore User Settings

If things are still incorrect,

Reset Civil 3D Settings to default

  1. Make sure Civil 3D is closed.
  2. Windows Start > Autodesk Civil 3D 20XX - English > Reset Settings to Default

  3. Select “Reset custom settings"

  4. ​ AutoCAD will open as part of the process. Once AutoCAD is finished opening, close AutoCAD.

  5. ​ Open Civil 3D 20XX using the Imperial shortcut.

    Windows Start > Autodesk Civil 3D 20XX - English > Civil 3D 20XX Imperial Once Civil 3D is finished opening, Close Civil 3D.

    Tip: Opening the Imperial version ensures the default profile and workspace are fully integrated, prior to assigning the workspace to the wisdot profile.

  6. ​ Open Civil 3D 20XX WisDOT using the desktop icon.